Licensed Service Representative

The role

The Service Representative answers customer inquiries on benefits plans and processes medical and dental claims. This role involves navigating multiple record keeping systems and learning large amounts of technical information.

What you will do

• Answer customer inquiries on benefits plans
• Process Medical/Dental Claims
• Navigate multiple record keeping systems

Required qualifications

• Licensed in Life and Health
• Strong communication (verbal and written) skills
• The ability to multi-task and have great attention to detail
• Ability to work with customers of diverse background and dispositions
• Prior customer service experience

Nice to have

• Medical or call center experience

Benefits

• Medical, Dental, Vision Insurance
• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/Defined Contribution (1-year waiting period)
• PTO/Paid Holidays
• Company-paid ST and LT Disability
• Maternity Leave/Parental Leave
• Subsidized Parking
• Company-paid Term Life/Accidental Death Insurance

About the company

SISCO was established in 1980 as a boutique third-party administrator dedicated to the administration of unique, complex plan designs. It serves 600+ employers and 1,000,000+ members from its headquarters in Dubuque, IA.