Cottinghambutlerinsuranceservicesinc
Member Services Coordinator
Dubuque, Iowa, United States. Posted 14 months ago
The role
Member Service Coordinators deliver advocacy services by helping members navigate employer benefits. You will assist individuals with coverage questions, resolve issues, and support participants in wellness programs through phone, email, and chat.
What you will do
- Serve as a resource for members navigating employer benefits
- Help individuals understand coverage
- Resolve issues for members
- Connect members with care and resources
- Support participants throughout wellness programs
- Answer questions and assist with program-related needs via phone, email, and chat
Required qualifications
- Strong customer service skills
Nice to have
- Experience in roles such as receptionist, scheduler, insurance verification, or within a medical environment
Benefits
- Medical, Dental, Vision Insurance
- Flex Spending or HSA
- 401(k) with company match
- Profit-Sharing/Defined Contribution (1-year waiting period)
- PTO/Paid Holidays
- Company-paid ST and LT Disability
- Maternity Leave/Parental Leave
- Subsidized Parking
- Company-paid Term Life/Accidental Death Insurance
About the company
Cottingham and Butler’s Health and Wellness division focuses on reducing medical costs while increasing employee engagement and productivity. They provide biometric screenings, technology, programming, and health coaching.