Member Services Coordinator

The role

Member Service Coordinators deliver advocacy services by helping members navigate employer benefits. You will help individuals understand coverage, resolve issues, and connect them with care through phone, email, and chat. You will also support participants with wellness program needs.

What you will do

• Serve as a resource for members navigating employer benefits
• Help individuals understand coverage
• Resolve issues for members
• Connect members with care and resources
• Provide service through phone, email, and chat
• Support participants throughout wellness programs
• Answer questions and assist with program-related needs

Required qualifications

• Strong customer service skills

Nice to have

• Experience in roles such as receptionist, scheduler, insurance verification, or within a medical environment

Benefits

• Medical, Dental, Vision Insurance
• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/Defined Contribution (1-year waiting period)
• PTO/Paid Holidays
• Company-paid ST and LT Disability
• Maternity Leave/Parental Leave
• Subsidized Parking
• Company-paid Term Life/Accidental Death Insurance

About the company

Cottingham and Butler’s Health and Wellness division focuses on reducing medical costs while increasing employee engagement and productivity. They provide biometric screenings, technology, programming, and health coaching.