Brokerage Claims Coordinator

The role

The Brokerage Claims Coordinator reports customer losses to insurance carriers and coordinates claims activity. This role supports the process from initial report through adjuster assignment.

What you will do

• Receive and report customer losses to insurance carriers via phone and electronic communication.
• Track newly reported claims and obtain claim numbers and adjuster assignments.
• Communicate updates to customers.
• Maintain accurate records in Epic.
• Assign claims to Brokerage Claims Advocates based on established criteria.
• Provide customer service to internal and external customers.
• Maintain insurance carrier reporting information.
• Create claim reporting guides for new and renewing clients.

Required qualifications

• Strong written and verbal communication skills.
• Strong attention to detail and organizational abilities.

Nice to have

• Two years of experience in insurance, claims, or a customer service environment

Benefits

• Medical, Dental, Vision Insurance
• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/Defined Contribution (1-year waiting period)
• PTO/Paid Holidays
• Company-paid ST and LT Disability
• Maternity Leave/Parental Leave
• Subsidized Parking
• Company-paid Term Life/Accidental Death Insurance

About the company

Cottingham & Butler sells a promise to help clients through life's toughest moments. The company aims to hire, train, and grow professionals in the industry.