Product Operations Lead, Insurance Platform

The role

You will build systems and conditions to help a small team run a national insurance platform. You will identify and remove bottlenecks to ensure product, underwriting, and engineering teams move efficiently.

What you will do

• Find and fix functional bottlenecks
• Remove unnecessary steps before adding new ones
• Use AI daily in work
• Lead new product launches from kickoff to autonomous operation
• Translate product strategy into specifications for pricing, data, and engineering
• Set build order with engineering and data
• Build systems for underwriting and pricing experts to enter rules
• Maintain consistent terminology across systems, models, and teams
• Set up feedback from policies, claims, and lost deals
• Create and run processes for changes to coverage, rules, and pricing

Required qualifications

• 7+ years solving complex problems through process and product development, or a clear track record of taking on more scope and responsibility over time
• Systems thinker
• Exceptional project management and documentation skills
• Self starter mindset
• Daily comfort working with AI agents
• Evidence of grit

Nice to have

• Insurance background
• Exposure to policy forms
• Exposure to rate and rule filings
• Exposure to systems like SERFF

Benefits

• Unlimited Vacation
• Stock Options
• Health, Dental, and Vision Coverage
• 401(k) Retirement Plan
• Parental Leave
• Home Office Allowance
• Book stipend
• Wellness stipend
• Professional Development Reimbursement
• No working birthdays
• Charitable Contribution Matching

About the company

Counterpart is an insurtech platform reimagining management and professional liability for the modern workplace. They built the first Agentic Insurance system using advanced AI and insurance expertise.