Associate Claims Manager - Dental/Medmal

The role

You will investigate coverage, liability, and damages for assigned claims. You will manage claims to produce timely and cost-effective resolutions while providing feedback to improve claims management processes and systems.

What you will do

• Complete accurate and timely investigations into coverage, liability, and damages for assigned claims.
• Manage each claim to produce timely and cost-effective resolution.
• Build and maintain working relationships with policyholders, brokers, carrier partners, and Risk Engineers.
• Direct and monitor assignments to experts and outside counsel.
• Support data collection efforts by using the Counterpart claim system.
• Identify and escalate insights into emerging claims trends.
• Offer user-level feedback to support improvement of claim handling processes, guidelines, and systems.
• Ensure touchpoints with insureds and brokers represent the brand, mission, and vision.

Required qualifications

• At least 7 years of professional experience.
• At least 3 years of experience litigating or managing dental professional liability or medical professional liability claims.
• Bachelor’s degree required.
• Must possess all required state claim adjuster licenses, or be able to obtain them within 90 days of hire.
• Ability to work independently on complex matters and collaboratively as a team player.
• High level of personal initiative and leadership skills.
• Exceptional time management, problem solving and organizational skills.
• Comfort and skill operating in a paperless claims environment and using Microsoft Office products (Word, Excel, etc.).
• Willingness to use creative thinking and data-driven insights to overcome obstacles to resolution.
• Strong communication skills, both verbal and written.
• Ability to succeed in a full remote workplace environment.
• Travel as necessary (approximately 10-15%).

Nice to have

• Previous carrier experience
• Law degree (J.D.)
• Professional designations (RPLU, AIC, etc.)
• Familiarity with Google Docs Editors suite

About the company

Counterpart is an insurtech platform reimagining management and professional liability for the modern workplace. They built the first Agentic Insurance system where advanced AI and deep insurance expertise come together to manage risk.