Director, Employee Relation

The role

You will lead a multi-level, multi-functional ER organization with strategic influence across regions. You will design and implement company-wide ER strategies, manage complex ER issues, and mentor senior leaders.

What you will do

• Lead a multi-level, multi-functional ER organization with strategic influence across regions.
• Set the technical and performance bar for ER practices and compliance standards.
• Design and implement company-wide ER strategies, including risk governance and labor-management stability.
• Drive simplification and process improvement while managing complex, high-stakes ER issues.
• Establish contingency plans and lead proactive risk management to protect organizational integrity.
• Mentor senior leaders and develop successors for critical ER roles.

Required qualifications

• Bachelor’s degree in HR, law, or related field
• 12+ years of HR experience with extensive ER leadership exposure
• Expertise in global labor laws, risk management, and ER governance
• Proven ability to influence senior leadership and shape ER strategy across multiple geographies
• Exceptional judgment, negotiation, and stakeholder management skills

About the company

Coupang is reimagining the shopping experience with the goal of wowing each customer. Their services in Taiwan include Rocket Delivery and Rocket Oversea.