Principal, Account Management (Marketplace)

The role

You will manage and grow strategic seller partnerships within Coupang Marketplace. You will work with key merchants to drive assortment expansion, improve product competitiveness, and optimize marketplace performance to accelerate business growth.

What you will do

• Partner with large sellers to increase selection and exposure on the platform.
• Drive customer reviews and long-term repeat purchase rates through selection and traffic increases.
• Advise sellers on utilizing platform-driven exposure tools for high-traffic areas.
• Recommend optimized pricing levels using internal marketplace data.
• Monitor seller performance to ensure products meet essential benchmarks.
• Guide sellers on shipping standards and the implementation of free shipping models.

Required qualifications

• Extensive experience in eCommerce account management.
• Proven track record of scaling high-volume seller accounts.
• Deep understanding of personalized discovery algorithms and internal marketplace logic.
• Ability to manage complex promotional lifecycles.
• Strong ability to evaluate business performance based on price competitiveness, fulfillment speed, and inventory health.
• Excellent interpersonal skills to provide clear guidance on platform policies.

About the company

Coupang is a rapidly growing retail company aiming to change customers' daily lives by making shopping, food, and living more convenient. The company combines a startup culture with the resources of a large global public company.