Principal, Public Policy (Policy Communication)

The role

The Policy Communication Principal supports the Taiwan Public Policy team by shaping how policy issues and regulatory positions are understood by external stakeholders. This senior individual contributor role focuses on crafting policy narratives and communication materials to support engagement and mitigate risk.

What you will do

• Develop and refine policy-related narratives, messaging frameworks, and written materials.
• Translate complex regulatory issues and business positions into clear communications.
• Support proactive and reactive policy communication needs.
• Coordinate with Public Policy, Legal, Compliance, and PR teams to ensure messaging consistency.
• Track evolving policy discourse, stakeholder sentiment, and opinion trends.
• Maintain structured documentation, issue briefs, and narrative guidance.

Required qualifications

• Bachelor’s degree
• 7+ years of experience in public policy communications, public affairs, government relations, or a related field
• Strong policy writing and editing skills
• Ability to work independently and manage multiple priorities
• Professional fluency in Mandarin and English

Nice to have

• Experience supporting public policy or government affairs teams in environments requiring nuanced narrative management and stakeholder sensitivity
• Demonstrated ability to shape policy understanding through non-traditional channels
• Experience identifying emerging public sentiment and adapting messaging to address risks
• Strong instinct for crafting messages that influence perception while maintaining credibility
• Experience collaborating with PR, public affairs, or external advisors on disclosure-sensitive or high-context policy issues

About the company

Coupang is reimagining the shopping experience with the goal of wowing each customer. Their services in Taiwan include Rocket Delivery and Rocket Overseas.