Coupang
Operations Excellence Specialist (Hub Operations Management)
Taoyuan, Taiwan. Posted 6 months ago
The role
You will drive auditing and stewardship of customer experience and quality standards across the FC Hub network. You will perform deep-dive analyses on operational issues and manage cross-functional teams to implement solutions.
What you will do
- Audit FC Hub daily operations to ensure adherence to global CX and quality process standards.
- Manage hub-level teams through influence to drive corrective actions and process improvements.
- Perform deep-dive analyses on quality defects and operational bottlenecks.
- Collaborate with logistics leadership to roll out new process standards and workflows.
- Develop and monitor quality KPIs to track FC Hub operations and customer impact.
- Lead daily troubleshooting sessions with hub operators to resolve quality risks.
- Report findings and data-driven insights to senior stakeholders.
Required qualifications
- Bachelor’s degree in Logistics, Supply Chain, Industrial Engineering, or a related field
- 3 years of experience in sortation logistics operations, quality auditing, or process improvement within a high-volume fulfillment environment
- Proven ability to manage cross-functional projects and influence stakeholders in a fast-paced setting
- Strong analytical skills with the ability to use data to perform root cause analysis and deep dives
- Excellent communication skills to translate complex operational issues into actionable improvement plans
Nice to have
- Six Sigma Green Belt or Black Belt certification
- Experience in a central or regional role overseeing multiple logistics sites
- Proficiency in SQL or data visualization tools like Tableau for independent performance tracking
- Background in e-commerce fulfillment or last-mile logistics operations
- Experience in international business expansion or global process standardization
About the company
Coupang is reimagining the shopping experience with the goal of wowing each customer. Their services in Taiwan include Rocket Delivery and Rocket Oversea.