Staff CX Researcher (Customer Experience)

The role

The CX Researcher finds answers to challenging questions to improve customer experience. This person conducts research to establish UX strategies for new business areas and identifies improvements for existing products.

What you will do

• Lead overall research projects by communicating with business and product teams
• Analyze customer behavior to identify needs and patterns and suggest business strategies
• Identify and analyze problems in current products and services to suggest improvements
• Analyze customer pain points to suggest UX priorities and solutions to the product team
• Suggest ways to operate resources efficiently and design research
• Suggest various methods to improve research quality and reliability

Required qualifications

• 8 or more years of relevant experience
• Experience in qualitative or quantitative analysis of customers or users to suggest strategies or improvements (CX/UX Research, Market Research, Consumer Analysis, Usability Testing, Strategic Analysi
• Experience in UX planning (UX Planning, UX Strategy, UX Analysis, etc.)
• Experience in designing and executing various user research (UT, Survey, Interview)
• Ability to deep dive into problems to derive issues and logically derive insights through various data
• Ability to communicate effectively while collaborating with various organizations
• Ability to perform efficient research planning within limited time and resources
• Korean communication is required

Nice to have

• Major in cognitive psychology, HCI, or possess equivalent knowledge in UX
• Experience in e-commerce services
• Rich experience or knowledge in mobile service related projects
• Experience in professional research, survey, or design consulting companies

About the company

Coupang exists to realize customer amazement. It is one of the fastest-growing retail companies and a global large-scale listed company based on startup culture.