Director, Program Management - Catalog AI & Quality (Taiwan Relocation)

The role

This leader will reimagine catalog quality and operations through AI and LLM-powered solutions. The role involves designing scalable workflows to identify and resolve catalog quality issues across millions of product listings.

What you will do

• Lead strategic initiatives focused on catalog quality and catalog upgrades at scale
• Identify catalog defects, quality issues, and customer experience gaps through deep data analysis
• Define gold standards for product titles, attributes, images, and catalog content
• Design and implement LLM-powered workflows to detect and resolve catalog issues automatically
• Build and validate MVP solutions using AI tools and small cross-functional teams
• Establish evaluation frameworks for prompt engineering and LLM output quality
• Partner with Product, Engineering, Analytics, Business, and Operations teams to scale successful solutions
• Conduct experimentation and A/B testing to improve search relevance and conversion metrics
• Drive end-to-end ownership from problem identification through implementation and business impact measurement

Required qualifications

• 10+ years of experience in Program Management, Product Management, Product Operations, Data Products, or related areas
• Demonstrated experience applying LLMs and AI technologies to solve real-world business problems
• Hands-on experience designing workflows, automation solutions, or data pipelines
• Strong analytical skills with the ability to dive deep into data and identify root causes
• Ability to independently build MVPs and rapidly iterate solutions
• Strong stakeholder management and cross-functional leadership skills

Nice to have

• Experience in catalog management, catalog products, search, recommendation, marketplace, or e-commerce platforms
• Product Management experience in a large-scale technology company
• Experience with prompt engineering, LLM evaluation frameworks, and AI product development
• Background from Amazon, Uber, Airbnb, Agoda, or similar technology companies
• Experience working with large-scale datasets and consumer-facing products

About the company

Coupang is reimagining the shopping experience with the goal of wowing each customer. Their services in Taiwan include Rocket Delivery and Rocket Oversea.