Catalog Operation Specialist - Voice of Seller 商品資料營運優化專員

The role

This person will manage core product catalog operations for Coupang Retail and 3P sellers, including creating, editing, and removing product data. They will also train team members and work with cross-functional teams to improve catalog quality.

What you will do

• Perform root cause analysis for product catalog issues reported by sellers
• Optimize key products through Buybox settings and support project execution
• Identify system errors and communicate improvement needs to relevant teams
• Complete tasks independently based on existing regulations and SOPs
• Audit seller applications and provide consistent guidance and replies following SOPs

Required qualifications

• Familiar with Excel operations or have a high interest in data analysis
• Have experience in seller or customer consulting/customer service
• Have a solid understanding of e-commerce business models

Nice to have

• Bilingual ability in English or Korean
• Experience using Zendesk or other customer service management systems

Before you apply

• Application eligibility screening
• Job suitability interview
• Core competency interview

About the company

Coupang provides next-day delivery for selected products in Taiwan through Rocket Delivery and offers international express delivery for millions of best-selling items through Rocket Cross-border.