Senior Manager, Trust and Safety Compliance Audit

The role

You will lead a team of auditors to ensure products meet trust and safety compliance standards. You will develop audit programs and collaborate with cross-functional teams to drive continuous improvement.

What you will do

• Develop and execute comprehensive audit programs to assess trust and safety compliance.
• Conduct on-site and remote compliance audits for trust and safety compliance.
• Review and analyze audit findings, identifying non-compliance issues and opportunities for improvement.
• Stay up to date with relevant policies, procedures and SOPs.
• Lead and mentor a team of trust and safety compliance auditors.
• Provide guidance, training, and support to audit team members.
• Work closely with fraud operation, product, quality assurance, supply chain and legal teams.
• Communicate audit findings and recommendations to stakeholders.
• Prepare detailed audit reports, including findings, observations, and recommendations.
• Maintain accurate and organized audit records and documentation.

Required qualifications

• 10 years of experience in trust and safety compliance auditing.
• 5 years in a leadership or managerial role.
• Strong knowledge of relevant industry regulations and standards.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to lead and motivate a team.
• Attention to detail and a commitment to delivering high-quality audit outcomes.

Nice to have

• Bachelor's degree in relevant field
• Advanced degree
• Relevant certifications

Before you apply

• Application Review - Job Fit Interview - Focus Interview – Offer
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information.
• Those eligible for employment protection may receive preferential treatment in accordance with applicable laws.

About the company

Coupang is reimagining the shopping experience with the goal of wowing each customer. Their services in Taiwan include Rocket Delivery and Rocket Oversea.