Senior Product Manager - FTS

The role

You will own product strategy and execution for platforms and services supporting fulfillment operations. You will partner with cross-functional teams to build scalable solutions that improve operational performance.

What you will do

• Own the product vision, strategy, roadmap, and success metrics for Fulfillment Technology products.
• Identify opportunities to improve fulfillment efficiency, inventory accuracy, capacity utilization, and operational productivity.
• Partner with stakeholders across Operations, Supply Chain, Finance, and Engineering to define requirements and prioritize initiatives.
• Lead end-to-end product development from concept through launch and post-launch optimization.
• Develop business cases aligning customer experience with operational and financial outcomes.
• Define product requirements, user stories, acceptance criteria, and success metrics.
• Utilize data and analytics to identify bottlenecks, root causes, and growth opportunities.
• Drive experimentation and continuous improvement through A/B testing and KPI analysis.
• Communicate product strategy, roadmap, and progress to executive leadership and stakeholders.
• Balance short-term operational needs with long-term platform scalability.

Required qualifications

• Bachelor's degree in Engineering, Computer Science, Business, Operations, Economics, or a related field.
• 5+ years of Product Management, Product Ownership, Program Management, Consulting, Supply Chain, or related experience.
• Experience leading cross-functional initiatives involving technology and business stakeholders.
• Strong analytical skills with the ability to leverage data for decision-making and prioritization.
• Experience defining product requirements and managing product roadmaps.
• Demonstrated ability to influence without direct authority.
• Excellent written and verbal communication skills in English.

Nice to have

• Experience in Fulfillment, Supply Chain, Logistics, Warehouse Management Systems (WMS), Transportation, or E-commerce platforms.
• Experience working with large-scale operational systems and complex workflows.
• Strong understanding of marketplace, fulfillment, inventory, and supply chain optimization concepts.
• Experience partnering with software engineering and data science organizations.
• SQL proficiency and familiarity with business intelligence tools.
• MBA or advanced degree is a plus.
• Experience managing products in a high-growth technology company.

About the company

Coupang is a company that aims to make shopping, eating, and living easier. It has a startup culture with the resources of a large global public company.