Coupang
Principal, Trust and Safety Compliance
Taipei, Taiwan. Posted 2 months ago
The role
This person will develop and execute the Trust and Safety strategy to mitigate risk and address abuse. They will establish policies, implement detection systems for fraud and counterfeits, and collaborate with product and engineering teams.
What you will do
- Develop and execute the overall Trust and Safety strategy.
- Establish and update policies, guidelines, and standards.
- Implement systems to detect and prevent fraudulent activities including counterfeits and IP infringement.
- Collaborate with product, engineering, legal, and customer support teams.
- Oversee the investigation of reported incidents.
- Monitor and report on trust and safety metrics and performance indicators.
- Drive continuous improvement with a focus on automation and systems development.
Required qualifications
- At least 10 years of experience in Trust and Safety, Risk Management, Fraud Controls or related fields.
- Proven track record of managing trust and safety operations in a high-volume eCommerce environment.
- Strong knowledge of industry best practices, compliance requirements, and global regulations related to user safety, privacy, and fraud prevention.
- Excellent leadership and team management skills.
- Data-driven decision-making skills and the ability to analyze complex data sets.
- Exceptional communication and interpersonal skills.
- Demonstrated experience in crisis management and incident response.
- Proactive and adaptable to a fast-paced eCommerce environment.
- Bachelor's degree in a relevant field.
Nice to have
- Advanced degree
Before you apply
- Application Review - Job Fit Interview - Focus Interview – Offer
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information.
- Those eligible for employment protection may receive preferential treatment.
About the company
Coupang is reimagining the shopping experience with the goal of wowing each customer. Their services in Taiwan include Rocket Delivery and Rocket Oversea.