Director, ICQA

The role

The Regional ICQA Leader will lead the Inventory Control and Quality Assurance team. The role focuses on inventory analysis, research, process improvement, and the introduction of new technology.

What you will do

• Leading the Inventory Control and Quality Assurance team
• Monitor KPIs regarding accuracy and integrity of Quality and Inventory transactions
• Development and evaluation of new inventory tools
• Design and implantation of new ICQA processes and procedures
• Drive scalable process improvements
• Extensive analysis and research regarding inventory levels
• Build and manage internal relationships at a senior level
• Develop and execute action plans for increasing quality, inventory accuracy and service satisfaction
• Mid to long terms planning for the progression of the ICQA department

Required qualifications

• 8+ years management experience
• Subject matter expert in Inventory Control
• Must be able to drive change within ICQA and recommend process improvements
• Knowledge of WMS systems
• Strong operational experience in a fulfillment environment
• Able to quickly adapt strategies and plans
• Comfortable communicating across different functional teams and all levels from associates to the CEO

Nice to have

• Senior position within ICQA ideally in an ecommerce fulfillment environment

Before you apply

• Application Review
• Phone Interview
• Onsite (or Virtual Onsite) Interview
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information

About the company

Coupang is an e-commerce company that aims to make shopping, eating, and living easier. It is a fast-growing company with a startup culture and the resources of a large global public company.