Staff Product Design (Coupang Eats UX)

The role

A Staff Product Designer will lead the customer experience for the quick-commerce vertical. This role involves defining and improving the shopping journey through strategy, interaction design, and visual craft.

What you will do

• Lead end-to-end design for major customer-facing experiences.
• Translate business goals, customer needs, and product insights into UX strategies and design solutions.
• Identify product opportunities through user research, funnel analysis, experimentation, and competitive benchmarking.
• Refine solutions through user flows, wireframes, prototypes, and high-fidelity visual designs.
• Use user research, usability testing, A/B testing, product metrics, and benchmarks to inform design decisions.
• Communicate design rationale and create alignment with Product, Engineering, Business, and Research teams.
• Help evolve scalable UX patterns and the design system for the Grocery & Shopping experience.
• Raise the team’s design quality bar through attention to detail and critique.

Required qualifications

• 6+ years of experience in UX
• Excellent visual and interaction skills
• Experience partnering with Product Owners and Business teams to develop strategy for complex features
• Understanding of user-centered design principles, UI patterns, and visual design principles
• Understanding of usability testing, complex user journeys, and common product and business metrics
• Track record of using data and A/B testing to inform decision making
• Strong presentation, communication, and stakeholder management skills
• English and Korean language fluency
• Portfolio demonstrating work with at least 1 product or design released to users

Nice to have

• 0-to-1 experience or experience redesigning major elements of a product, experience or service design
• Experience in a rapid-growth or fast-paced startup environment

About the company

Coupang Eats expanded into Grocery & Shopping about a year ago, providing fast delivery from retail stores to customers across Korea.