Compliance Manager & Senior Compliance Specialist

The role

You will lead the Product Compliance Cleanup Team to oversee end-to-end product compliance and cleanup strategies. You will manage compliance mechanisms, evaluate regulatory risks, and drive alignment across cross-functional stakeholders.

What you will do

• Oversee onboarded product compliance mechanisms in alignment with Coupang policies and domestic regulations.
• Define cleanup frameworks and standards for content integrity, import/manufacturing legitimacy, and vendor qualification.
• Evaluate complex compliance risks using regulatory expertise.
• Deploy team headcount and resources using high-efficiency workflows and AI-assisted automation.
• Drive strategic alignment across Business Management, Fulfillment Centers, Legal, and Product Policy.
• Institutionalize proactive risk-mitigation controls and clear compliance bottlenecks.
• Track end-to-end project statuses and manage documentation.
• Synthesize complex information into practical execution plans.
• Identify contradictions within regulations or internal policies and operational gaps.

Required qualifications

• 7+ years of hands-on experience in Food Regulatory Affairs.
• Deep knowledge of food ingredient restrictions, permitted usages, and advertising claim regulations.
• Solid understanding of regulatory frameworks for Medicine, Medical Devices, and Cosmetics.
• Professionally fluent in both written and spoken English and Mandarin.
• Comfortable communicating and aligning across cross-functional teams and senior leadership.
• Skilled at translating complex regulatory issues into structured insights.
• Excellent follow-up skills.
• Highly organized in tracking project statuses and meeting strict deadlines.
• Ability to manage multiple concurrent projects with high attention to detail.
• Strong analytical skills to provide practical execution plans.
• Ability to perform in fast-paced, high-volume environments.
• Ability to maintain accuracy and composure under tight timelines and high-stakes conditions.

Nice to have

• Proven track record in negotiating with regulatory authorities to successfully mitigate non-compliance concerns
• Experience in conducting regulatory category determinations for borderline products
• Proficiency in using Excel VBA to analyze data
• Proficient in leveraging Gemini for large-scale data processing and workflow automation

About the company

Coupang is reimagining the shopping experience with the goal of wowing each customer. Their services in Taiwan include Rocket Delivery and Rocket Oversea.