Director of Engineering, Fulfillment Optimization (Global Operations Technology)

The role

You will lead the Fulfillment Optimization organization globally. You will own the technical vision, execution roadmap, and people leadership for the FO platform across Seoul and India.

What you will do

• Lead and drive architecture design of FO systems for scale, future extensibility, and reliability
• Envision and drive alignment with stakeholders on the appropriate roadmap and future direction of technology
• Navigate and alleviate technical obstacles and blockers at the organizational level
• Decompose complex problems into simple, straightforward solutions
• Own the architecture, development, testing, deployment, and delivery of large-scale global software applications
• Drive reliability and operational excellence for mission-critical Tier-1 services
• Ensure high quality design reviews
• Build, mentor, and retain a high-performing engineering team across Seoul and India
• Participate in strategic planning to achieve technical and business goals

Required qualifications

• 10+ years of experience working directly within engineering teams in a fast-moving environment
• 10+ years of experience in developing and operating backend services and web applications
• 7+ years of experience architecting and designing of new and current systems
• 5+ years of experience leading and managing engineering teams, including manager-of-managers experience
• Experience building complex, high-performance, and highly available distributed software systems
• Strong technical depth in JVM backend systems (Java, Kotlin)
• Extensive experience in managing mission critical Tier-1 services
• Experience with event-driven architectures using Kafka at scale
• Experience in system design
• Experience in collaborating with cross-functional teams to define mission, vision, and roadmaps
• Experience partnering with product, data science, and program management teams
• Proven track record of managing distributed/remote engineering teams across time zones and geographies

Nice to have

• Experience in ecommerce fulfillment, supply chain, logistics, order management, inventory management, warehouse management, or planning/optimization systems
• Experience with optimization systems — solvers (CPLEX, Operations Research-Tools, Gurobi), decision engines, constraint programming, or data-science-integrated production systems
• Platform modernization experience
• Solid engineering skills as a technical leader to coach and lead high performing software engineers
• Excellent communication and analytical skills
• Knowledge of Agile software engineering practices and patterns
• Demonstrated leadership in cross-functional, highly collaborative environment
• Track record of developing engineers through various career stages and building high-performance teams
• Demonstrated focus on continuous improvement of systems, software, and processes through data analysis and metrics
• Ability to independently operate and lead through ambiguity in a fast-paced environment

About the company

Coupang is an ecommerce company that is disrupting the industry. It has a startup culture with the resources of a large global public company.