[쿠팡] CS 프로세스 및 시스템 기획 (경력 5년 이상)

The role

This person will identify and plan customer service improvement tasks and support data-driven decision-making. They will use SQL, Python, and Generative AI to automate tasks and improve operational efficiency.

What you will do

• Identify and plan customer service improvement tasks
• Support data-driven decision-making and project planning
• Extract, analyze, and report data using SQL and Python
• Plan and execute work automation and operational efficiency using Generative AI
• Improve workflows and processes using LLM (OpenAI, Claude, Gemini, etc.)

Required qualifications

• 3+ years of experience in data analysis and business improvement projects
• 3 to 5 years of experience in customer service improvement or service planning
• Experience in data analysis and insight derivation using SQL
• Experience using Python or data automation tools
• Experience applying Generative AI (LLM) to work or performing automation projects
• Communication skills to collaborate with various stakeholders

Nice to have

• Experience in customer service system construction or service improvement projects
• Experience in building AI solutions such as AI Agent or RAG
• Experience in customer data-based service analysis and visualization using Power BI or Tableau
• Practical experience using work automation platforms like Power Automate or Zapier
• Experience in projects using Generative AI (ChatGPT, Copilot, Claude, etc.)

Before you apply

• Recruitment may close early once the position is filled
• Employment may be restricted if legal qualifications for recruitment and work performance are not met
• Veterans and persons with disabilities may receive preferential treatment according to relevant laws

About the company

Coupang exists to realize customer wonder. It is one of the fastest-growing e-commerce companies and a global large-scale listed company based on startup culture.