Senior Program Management Specialist, Cross-Border Business

The role

You will implement cross-border business strategies to expand the company's presence in the Taiwan market. You will collaborate with internal teams to ensure alignment and execution of initiatives while analyzing sales performance and market trends.

What you will do

• Implement comprehensive cross-border business strategies to expand the company's presence in Taiwan market.
• Collaborate with internal teams, including marketing, overseas vendors, product, and operations to ensure alignment and execution of cross-border initiatives.
• Support cross-functional projects to dive into pain points, improve operational efficiency, streamline processes, and enhance the customer experience.
• Analyze sales performance, market trends, and customer feedback to identify opportunity of new selections and marketing initiatives

Required qualifications

• 6+ years of experience in program management or business operations
• Ability to deep dive into complex issues, demonstrate attention to detail, and solve customer service issues efficiently
• Proven track record of designing and implementing performance metrics and driving business outcomes
• Strong analytical skills and strong capability in Excel with the ability to interpret data and identify trends for making data-driven decisions
• Exceptional communication skills, with the ability to influence and collaborate effectively across departments and cultures
• Demonstrated project management experience, including the ability to prioritize tasks, manage timelines, and deliver results in a fast-paced environment
• Proficiency in written and spoken Mandarin and English

Nice to have

• experience in the e-commerce or retail industry
• Prior experience using SQL

Before you apply

• Application Review – Job Fit Interview - Focus Interview – Offer
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

About the company

Coupang is reimagining the shopping experience with the goal of wowing each customer. Their services in Taiwan include Rocket Delivery and Rocket Overseas.