[쿠팡이츠서비스] 가맹점 CX 운영 개선 담당자

The role

This person will derive and execute operational improvement tasks through Coupang Eats merchant VOC data analysis. They will establish operational systems for new products and policies to improve merchant service stability and quality.

What you will do

• Derive and execute operational improvement tasks through Coupang Eats merchant VOC data analysis
• Review operational requirements and establish SOP before deploying new products and promotions
• Monitor operational issues during early product launches and escalate to related departments
• Analyze root causes of order issues and solve them through collaboration with related teams
• Follow up on merchant compliance requirements according to legal and institutional requirements such as KYC
• Propose improvement directions by extracting and processing operational data directly

Required qualifications

• 8 or more years of experience in related fields such as operational planning or product management
• Experience in planning and executing operational issue analysis and improvement tasks
• Ability to collaborate smoothly with various related departments
• Experience in establishing SOP and improving processes in complex operational environments
• Ability to solve problems based on data using data extraction and processing tools such as SQL

Nice to have

• Experience in VOC-based improvement projects in platforms or startups
• Experience leading a team of 5 or more people (or experience as a team leader)

Benefits

• Substitute holiday provided for weekend work

Before you apply

• Recruitment may close early when the position is filled
• Employment may be restricted if legal qualifications for recruitment and job performance are not met
• Hiring may be canceled if there are false statements in the application

About the company

Coupang Eats Services provides differentiated strategies for delivery services and supports customers, merchants, and delivery partners. The company operates systems to provide customers with amazing experiences and merchants with stable sales opportunities through one-stop services.