[Coupang Fulfillment Service] Director, Fulfillment Center Automation Maintenance

The role

You will lead the strategy, execution, and continuous enhancement of automation maintenance programs across multiple fulfillment centers. You will partner with various teams to improve equipment reliability and support the deployment of next-generation automation solutions.

What you will do

• Develop long-term automation maintenance strategy and technology roadmap
• Lead automation maintenance operations across fulfillment centers
• Own equipment performance, uptime, reliability, safety, and maintenance KPIs
• Deliver automation maintenance readiness for new fulfillment center launches
• Continuously improve existing automation systems and maintenance processes
• Evaluate and select automation technologies, MHE, and software platforms
• Manage vendor relationships, service providers, and system integration partners
• Execute reliability, productivity, and cost improvement initiatives
• Oversee engineering audits, root cause analysis, and corrective action programs
• Lead, develop, and coach automation maintenance teams

Required qualifications

• 15+ years of experience leading automation, maintenance, engineering, or reliability functions within fulfillment, logistics, manufacturing, or highly automated operational environments
• Experience managing large-scale automation systems and material handling equipment in complex operations
• Experience leading automation deployment, facility launch, or greenfield fulfillment center projects
• Proven track record of improving equipment reliability, uptime, productivity, and operational performance
• Strong understanding of automation technologies, system integration, and fulfillment center operations
• Experience working with WMS, WCS, WES, and related warehouse technologies
• Experience driving Operational Excellence, Lean, Continuous Improvement, or Reliability programs
• Ability to lead complex initiatives and drive alignment across multiple stakeholder groups
• Strong analytical and problem-solving capabilities with a data-driven decision-making approach
• Ability to thrive in fast-paced and highly dynamic environments
• Excellent communication, stakeholder management, and organizational leadership skills

Nice to have

• Bachelor's degree or higher in Engineering, Industrial Engineering, Mechanical Engineering, Electrical Engineering, or a related field
• Experience in e-commerce, large-scale fulfillment, logistics, or supply chain operations
• Deep expertise in conveyors, sortation systems, AGVs/AMRs, robotics, and other advanced automation technologies
• Experience leading multi-site maintenance or automation organizations
• Experience managing system integrators and large-scale automation vendors
• Understanding of controls engineering, automation software, and warehouse system integration
• Experience implementing predictive maintenance, reliability-centered maintenance (RCM), or asset management programs
• Experience introducing innovative automation technologies to improve operational performance at scale
• Experience working in a global or multinational operating environment

About the company

CFS (Coupang Fulfillment Services) is a subsidiary of Coupang and manages all fulfillment operations for the company. They use innovative technologies and factory automation systems to improve the order fulfillment process.