Delivery Management Specialist

The role

Delivery Management Specialist will build and improve operation systems for delivery partners and freelance drivers. The role involves managing onboarding and compliance operations to ensure stable and scalable operations.

What you will do

• Plan, manage, and improve onboarding and compliance operations for delivery partners
• Manage field operations and external partners including compliance centers
• Identify issues and bottlenecks based on operational data and past cases
• Develop and improve policies, SOPs, and guidelines for operational quality and efficiency
• Respond to daily inquiries, exception cases, and troubles caused by systems or data
• Coordinate and escalate with related departments

Required qualifications

• Practical experience in operations, logistics, field operations, BPO management, or customer support
• Advanced Japanese communication skills to coordinate with field staff, external vendors, and internal departments
• Ability to analyze issues based on data and past cases to lead business improvement and standardization
• Ownership to autonomously drive problem-solving while collaborating with diverse stakeholders

Nice to have

• Experience in delivery platform, gig economy, or logistics operations
• Experience in collaboration and management with BPO, staffing agencies, or external vendors
• Experience related to compliance, screening, onboarding, or business process improvement
• English: business level
• Korean: preferred

About the company

Rocket Now is a food delivery service operated by CP One Japan, a wholly owned subsidiary of Coupang, Inc. The service operates in 46 prefectures and 420 cities in Japan.