[쿠팡이츠서비스] Delivery Operation 전략 팀장 (Front Line Operation)

The role

This person will lead Front Line Operation for Eats Delivery Partners. They will diagnose operational issues and improve processes through data-driven decision making and cross-functional collaboration.

What you will do

• Lead and manage overall Front Line Operation for Eats Delivery Partners
• Diagnose operational issues and derive improvement directions based on data analysis
• Develop and implement operational policies and processes through data-driven decision making
• Set mid-to-long-term KPI goals and define priorities for the operation organization
• Coordinate communication and collaboration with service planning, product, data, and partner management teams

Required qualifications

• 10 or more years of experience in operations, operation management, or operation planning or equivalent career
• Ability to improve decision-making processes based on data
• Experience in a leadership role for a team or project
• Familiarity with communication from a problem-solving perspective with various stakeholders

Nice to have

• Experience performing operation or operational improvement projects in a consulting firm
• Experience working in e-commerce, platform, logistics, or delivery industries
• Experience leading operational policy or process improvements based on data
• Experience achieving goals and business growth while performing business operations in a startup
• Passion for taking on challenges in dynamic and rapidly changing business fields
• Enjoyment in the process of asking why and solving the problems
• Career experience in e-commerce, internet platforms, or FMCG industries

Before you apply

• Recruitment may close early upon completion of hiring
• Hiring may be restricted if legal qualifications for recruitment and job performance are not met
• Employment status is regular with a 12-week probation period

About the company

Coupang Eats Services establishes differentiated strategies for delivery services and provides enhanced services to customers, merchants, and delivery partners. The company operates a system that provides a one-stop service from ordering to delivery and customer response.