[쿠팡이츠서비스] Director, Program Management (Head of Rider Operation)

The role

This person will lead the Operational Excellence organization to establish and execute delivery operation strategies. They will manage supply chain, optimize operations, and improve customer experience through data-driven decision making.

What you will do

• Lead innovation in Coupang Eats delivery operations and establish operational standardization.
• Establish Rider Pool operation strategies based on crowd sourcing to optimize supply chain efficiency.
• Execute process improvement and automation/digitalization strategies based on in-depth operational analysis.
• Support decision making by analyzing KPI-based performance and deriving data-driven strategic insights.
• Lead the Delivery Operation and planning organization, including talent recruitment, development, and evaluation.

Required qualifications

• 15+ years of experience in Delivery Operation, Strategy, or Business Analysis.
• Experience leading large-scale operation teams or enterprise-level projects.
• Ability to structure and solve complex and difficult problems.
• Experience establishing initiatives to solve problems and improving outputs.
• Leadership to lead agile organizations with fast decision-making and execution-oriented approach.
• Ability to proactively lead collaboration with product, tech, business teams, and external partners.

Nice to have

• Operational experience in food delivery, ride hailing, e-commerce SCM, or last mile services.
• Experience leading agile and metric-driven organizations in growing companies such as startups.

About the company

Coupang is a rapidly growing retail company and a global large-scale listed company based on startup culture. Coupang Eats Services provides differentiated delivery strategies and one-stop services for customers, merchants, and delivery partners.