[CES] Director, Program Management (Head of Rider Operation)

The role

The Director II, Program Management will lead the Operational Excellence team and drive end-to-end delivery operations strategy and execution. This role involves optimizing operations, managing supply chain performance, and leading key operational processes.

What you will do

• Lead operational innovation across Coupang Eats Delivery and establish standardized operating processes.
• Develop and execute rider pool management strategies based on a crowdsourced supply model.
• Drive process improvements, automation, and digital transformation initiatives.
• Analyze KPI performance and generate data-driven insights.
• Lead Delivery Operations and Planning organizations.
• Provide leadership across talent acquisition, development, performance management, and organizational effectiveness.

Required qualifications

• 15+ years of experience in Delivery Operations, Strategy, Business Analysis, or related functions.
• Proven track record of leading large-scale operations teams and enterprise-level projects.
• Strong problem-solving skills to structure and resolve complex business and operational challenges.
• Experience developing and executing initiatives that drive measurable operational improvements and business outcomes.
• Demonstrated leadership in fast-paced, agile environments with a strong bias for action and execution.
• Proven ability to influence and collaborate effectively with Product, Technology, Business teams, and external partners

Nice to have

• Experience in operations within food delivery, ride-hailing, e-commerce supply chain management, or last-mile logistics industries.
• Experience leading agile, metrics-driven organizations in high-growth companies, including startups.

Before you apply

• Recruitment process includes Application Review, Job Fit Interview, Focus Interview, and Offer.
• Hiring may be restricted if legal qualifications required for hiring and work performance are not met.
• Job titles and responsibilities may be subject to change depending on the candidate's overall experience.

About the company

Coupang is a commerce company that aims to make shopping, eating, and living easier. CES (Coupang Eats Services) manages delivery partner operations and service teams to support customers, store owners, and delivery partners.