[Rocket Now] Regional Merchant Operations Manager (Multiple Openings Across Levels/Regions)

Aichi; Fukuoka; Osaka, Japan; Tokyo, Japan. Posted 4 days ago

The role

You will define operational bottlenecks, design scalable frameworks, and drive regional strategic initiatives. You will manage merchant fulfillment, optimize operational metrics, and lead a team of regional merchant operations specialists.

What you will do

Diagnose and elevate operational metrics through data-driven workflow improvements
Consult with restaurant partners on packaging, workflows, and POS integrations
Act as primary escalation point for live-order failures and quality complaints
Execute growth strategies with restaurant partners using sales analytics
Refine the merchant onboarding journey and develop retention programs
Recruit, coach, and manage a team of regional merchant operations specialists and field reps
Set Daily/Weekly KPIs and conduct performance reviews
Establish Standard Operating Procedures for onboarding, menu management, and emergency response
Foster a performance-driven, supportive, and collaborative team environment

Required qualifications

Able to work from Tokyo, Osaka, Fukuoka, or Nagoya
8+ years of total work experience
5+ years in Food Delivery, Quick-Commerce, On-Demand Delivery, or F&B Retail Operations
3+ years of direct team management experience
Strong understanding of restaurant operations, POS integration, and last-mile delivery dynamics

Nice to have

Excellent interpersonal and communication skills in English and Japanese
Advanced analytical mindset with experience using BI tools (Tableau, PowerBI, SQL) or CRM (Salesforce)
Prior experience in management consulting, strategic operations, or fast-scaling tech startups
Strong local network and deep knowledge of the regional restaurant and F&B ecosystem

About the company

CP One Japan LLC is the Japanese subsidiary of Coupang, Inc., a US-based technology company. It operates the Rocket Now food delivery service in Japan.