Senior, Business Analysis (Logistics Operation Center)

The role

You will use data to improve operational visibility and support decision-making for the Logistics Operation Center. You will work with cross-functional teams to develop performance metrics and translate complex data into actionable insights.

What you will do

• Develop and manage key business and operational metrics.
• Analyze operational data to identify trends, performance gaps, and root causes.
• Build and maintain dashboards, reports, and scorecards.
• Partner with operations and cross-functional teams to define analytical priorities.
• Translate complex data and analytical findings into clear insights and recommendations.
• Support operational improvement initiatives by measuring business impact.
• Prepare business reviews and presentations for stakeholders and leadership.
• Manage multiple analytical projects within agreed timelines.

Required qualifications

• Bachelor’s degree or equivalent practical experience.
• 4+ years of experience in business analysis, operations analysis, data analysis, process improvement, or a related field.
• Experience using data to identify business issues, generate insights, and support decision-making.
• Working knowledge of SQL.
• Proficiency in Excel, Google Sheets, or similar analytical tools.
• Experience working with cross-functional teams and managing multiple priorities.
• Strong problem-solving, communication, and stakeholder management skills.
• Business-level English communication skills.

Nice to have

• Experience in logistics, supply chain, fulfillment, e-commerce, retail, or another operations-focused environment.
• Experience developing dashboards, performance metrics, or reporting solutions using Tableau, Power BI, or similar tools.
• Experience working with large or complex datasets and presenting insights to business stakeholders.
• Ability to communicate effectively in Mandarin and English.
• A proactive and collaborative approach with the ability to work effectively in a fast-paced and evolving environment.

Before you apply

• Resume needs to be submitted by english.
• Application Review - Job Fit Interview - Focus Interview – Offer.
• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information.

About the company

Coupang is reimagining the shopping experience with the goal of wowing each customer. Their services in Taiwan include Rocket Delivery and Rocket Overseas.