Senior Product Analyst (Search & Discovery)

The role

The Senior Product Analyst will work with the Search and Discovery team to understand customer problems through query analysis and case studies. This person will analyze search result quality, identify defects, and manage data labeling tasks.

What you will do

• Analyze the quality of search results by understanding customer intent and identifying defects
• Utilize analytics and debugging tools to understand root causes of search defects
• Work with engineers to analyze root causes and categorize defects
• Drive user experiment improvement by bringing the customer voice into discussions
• Manage data labeling tasks by working with in-house labeling teams and outside vendors

Required qualifications

• Strong written and verbal communications in English/ Chinese
• BA/BS Degree or above
• Minimum of three years of work experience
• Fluent spoken English is required
• Chinese is mandatory

Nice to have

• Experience working globally for a large, tech, and/or start-up company
• Strong data-driven problem solver who keeps asking why until fully understanding the root causes
• Ability to work well collaboratively and under pressure
• Proven attitude to move with urgency
• Willingness to learn up-to-date search technologies and understand how search system works
• Detail-oriented, ability to complete work assignments with high quality
• Fluent in working with data using Excel
• Work experience in eCommerce companies
• Familiar with Taiwan culture, users and market
• Work experience in search quality, data labelling, content moderation, product analysis

Before you apply

• Application Review - Job Fit Interview - Focus Interview – Offer
• This job posting may be closed prior to the stated end date for application if all openings are filled
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information

About the company

Coupang is reimagining the shopping experience with the goal of wowing each customer. Their services in Taiwan include Rocket Delivery and Rocket Oversea.