Senior Process Innovation Specialist

The role

You will drive logistics and operational process improvement projects through data analysis and cross-departmental collaboration. You will build scalable operational models and improve efficiency, customer experience, and logistics service quality.

What you will do

• Analyze logistics operational processes to find efficiency and cost optimization opportunities
• Research operational pain points, logistics defects, and customer issues to propose solutions
• Plan and execute process optimization projects
• Establish and track KPI indicators to monitor operational performance
• Use data analysis to assist in formulating improvement strategies and decision recommendations
• Build and optimize Dashboards and related reporting tools
• Collaborate closely with Taiwan and Korea teams to drive cross-departmental projects
• Implement and apply Operational Excellence, Lean, or Six Sigma methodologies
• Visit logistics sites and operational fields regularly to understand actual workflows
• Support new process design, testing, implementation, and effectiveness tracking

Required qualifications

• Bachelor's degree or above
• 3 or more years of experience in one of the following: Process Improvement, Process Engineering, Operational Excellence, Logistics Operations, Supply Chain, Manufacturing Operations, or Continuous Imp
• Excellent data analysis and problem-solving skills
• Proficiency in Excel and Google Sheets
• Ability to analyze large amounts of data and convert it into actionable plans
• Good Chinese and English communication skills
• Ability to travel domestically and visit operational sites

Nice to have

• Experience in Logistics (Last Mile), E-commerce platforms, Retail, Fulfillment Centers, or Supply Chain Management
• Lean Six Sigma certification or related practical experience
• Familiarity with Dashboard construction and KPI management
• SQL experience
• Experience leading cross-departmental improvement projects
• Experience in fast-growing companies or high-intensity operational environments

About the company

Coupang Logistics Services (CLS) is a logistics operations company under Coupang that provides high-quality and efficient delivery services through an advanced logistics network, data-driven decisions, and continuous innovation.