[쿠팡] 로켓배송 카탈로그/상품 등록 교육 운영 담당자 (Supplier Onboarding Training)

The role

This person will build and manage onboarding and training systems for partners to adapt to Coupang's systems and processes. They will use data to define operational problems, solve bottlenecks, and improve retail metrics.

What you will do

• Plan supplier training strategies and onboarding systems
• Design mid-to-long-term training directions based on data
• Establish onboarding operation systems to handle business growth
• Plan training and manage people for internal training managers
• Analyze quantitative changes in supplier metrics before and after training
• Establish and monitor KPI for training performance related to retail metrics
• Derive and execute improvement tasks to optimize internal processes
• Diagnose and improve bottlenecks in processes related to training and onboarding
• Lead automation of training processes using systems
• Establish management standards to maintain onboarding quality and prevent risks

Required qualifications

• 4-7 years of experience planning and operating training and onboarding programs in e-commerce or distribution industries
• Experience diagnosing business problems through quantitative data analysis and deriving operational strategies
• Experience leading SOP and process improvement projects to improve metrics
• Communication skills to interact with various stakeholders
• Logical documentation skills in Excel and PPT

Nice to have

• Ability to resolve ambiguity and set priorities proactively (Move with Urgency)
• Ability to learn complex businesses quickly and propose specific ideas (Think Systematically)
• Ability to present constructive opinions based on data and logic and execute decisions (Disagree and Commit)

About the company

Coupang exists to realize customer wonder. It is one of the fastest-growing retail companies and a global large-cap company based on startup culture.