[CES] Principal, Program Management (Instant Commerce Business & Operations)

The role

This role leads Operational Excellence initiatives within the Business & Operations organization at Coupang Eats Services. You will optimize operations, manage supply chain performance, and execute operational improvement processes.

What you will do

• Perform operational innovation across Coupang Eats Delivery.
• Establish standardized operating processes and strengthen execution through planning and governance.
• Develop and execute new strategies for improving rider supply and optimizing cost.
• Drive process improvements, automation, and digital transformation initiatives.
• Analyze KPI performance and generate data-driven insights to support strategic decision-making.

Required qualifications

• 8+ years of experience in E-commerce, Consulting, Strategy, Business Analysis, or related functions
• Proven track record of leading enterprise-level projects
• Strong problem-solving skills to structure and resolve complex business and operational challenges
• Experience developing and executing initiatives that drive measurable operational improvements and business outcomes
• Demonstrated leadership in fast-paced, agile environments with a strong bias for action and execution
• Proven ability to influence and collaborate effectively with Product, Technology, Business teams, and external partners

Nice to have

• Experience in operations consulting, food delivery, ride-hailing, e-commerce supply chain management, or last-mile logistics industries
• Experience leading agile, metrics-driven organizations in high-growth companies, including startups

Before you apply

• Recruitment process includes Application Review, Job Fit Interview, Focus Interview, and Offer
• Hiring may be restricted if legal qualifications required for hiring and work performance are not met
• Job titles and responsibilities may be subject to change depending on candidate experience

About the company

CES (Coupang Eats Services) manages dedicated delivery partner operations and service teams that support customers, store owners, and delivery partners.