[CES] 딜리버리 운영혁신 PM (Instant Commerce Business & Operations)

The role

This person will lead operational innovation for Coupang Eats delivery, establishing standardized processes and improving execution. They will also develop strategies to improve rider supply and optimize costs through deep operational analysis.

What you will do

• Lead delivery operational innovation and establish standardized processes
• Strengthen execution through planning and governance
• Develop and execute new strategies to improve rider supply and optimize costs
• Drive process improvement, automation, and digital transformation through operational analysis
• Analyze KPI performance and derive data-driven insights to support strategic decisions

Required qualifications

• 8+ years of experience in e-commerce, consulting, strategy, business analysis, or related fields
• Experience leading company-wide projects successfully
• Problem-solving skills to structure and solve complex business and operational challenges
• Experience planning and executing initiatives for measurable operational improvement and business results
• Leadership experience in a fast-paced agile environment
• Ability to collaborate and influence Product, Technology, Business teams and external partners

Nice to have

• Experience in operational consulting, Food Delivery, shared mobility, e-commerce supply chain management, or last-mile logistics industries
• Experience leading agile and metric-driven organizations in high-growth companies including startups

About the company

Coupang Eats Services provides differentiated delivery strategies and one-stop services for customers, merchants, and delivery partners. The company aims to provide amazing customer experiences and stable sales opportunities through its systems.