[쿠팡] Eats Marketing Operation Specialist (마케팅 오퍼레이션)

The role

This person will perform end-to-end operations for marketing campaigns including coupons, banners, CRM messages, and landing pages. They will identify automation opportunities, coordinate with related departments, and analyze operational data to improve quality.

What you will do

• Perform end-to-end operations for coupons, banners, CRM messages, and landing pages.
• Ensure operational stability through accurate setting and QA.
• Identify manual repetitive tasks and find standardization or automation methods.
• Coordinate campaign feasibility, schedules, and priorities with marketing, business, and product departments.
• Lead the resolution of operational issues.
• Analyze operational data and campaign metrics to identify risks and improvement opportunities.
• Execute measures for recurrence prevention and quality improvement.

Required qualifications

• Minimum 4 years of relevant experience.
• Practical experience in campaign and promotion operations, Operations, or Program Management.
• Experience directly setting banners and coupons using complex internal operation systems and admin tools.
• Ability to independently manage priorities, schedules, and risks for multiple campaigns.
• Ability to analyze operational data to identify and improve root causes.
• Communication skills to logically negotiate and coordinate policies and feasibility with related departments.
• Accuracy, responsibility, and proactive risk response capabilities.

Nice to have

• In-app campaign operation experience in delivery platforms, e-commerce, or IT platforms.
• Hands-on setting and operation experience for various campaigns such as coupons, promotions, CRM, and banners.
• Experience in process improvement using Python, AI tools, and automation solutions.
• Experience in establishing operation standardization, QA systems, or operation policies.
• Experience in data extraction and analysis based on SQL.
• Project management experience involving multiple stakeholders.

About the company

Coupang Eats expands its service area from food delivery to grocery shopping and shopping to make customers' daily lives more convenient. The company provides greater roles and responsibilities to members who create opportunities and results.