[쿠팡] Director, Pricing Operations Seller Excellence

The role

This leader will lead the Seller Excellence organization within the Pricing Operations team. You will plan and operate programs to verify market price suitability and competitiveness while improving operational efficiency through collaboration with Product, Engineering, and Business teams.

What you will do

• Plan, operate, and manage performance of Pricing Programs and Projects to verify market price suitability and competitiveness
• Establish and advance core operational policies and programs such as Pricing Validation, Mystery Shopper Program, and Playbook
• Design, standardize, and improve end-to-end operational processes as a Program Owner
• Build KPI-based operational performance management systems and derive data-driven insights
• Drive policy, process, and system improvement tasks through collaboration with Product, Engineering, and Business organizations
• Manage Seller Excellence organization, including goal setting, performance management, and talent development
• Plan and execute projects for operational efficiency and automation including change management

Required qualifications

• 10+ years of experience in e-commerce, digital platforms, or related industries
• Experience in Program Management, Project Management, or Operations Management
• Experience designing and improving operational systems such as Policy, Process, or SOP
• Experience leading projects to innovate operational processes or advance systems by collaborating with Product, Engineering, and Business organizations
• 3+ years of experience leading an organization of 15 or more people, including performance management and talent development

Nice to have

• Experience in Pricing, Marketplace, Seller Operations, or Operations Excellence
• Experience planning or operating operational quality management programs such as Mystery Shopper, Audit, Validation, or Quality Management
• Ability to use data analysis tools such as SQL and Tableau to manage operational performance and derive insights

About the company

Coupang exists to realize customer wonder. It is one of the fastest-growing retail companies and a global large-scale listed company based on startup culture.