[Coupang] Director, Pricing Operations Seller Excellence

The role

You will lead the Seller Excellence organization within Pricing Operations to validate pricing accuracy and competitiveness. You will develop operational policies, manage team performance, and partner with Product, Engineering, and Business teams to improve efficiency.

What you will do

• Lead planning, execution, and performance management of pricing programs and projects.
• Develop and enhance operational policies including Pricing Validation frameworks and Mystery Shopper programs.
• Own end-to-end operational processes by designing and improving scalable operating models.
• Establish KPI-driven performance management frameworks.
• Partner with Product, Engineering, and Business teams for system enhancement initiatives.
• Lead the Seller Excellence organization by setting goals and managing team performance.
• Drive operational efficiency and automation through project planning and change management.

Required qualifications

• 10+ years of experience in e-commerce, digital platforms, or related industries
• Proven experience in Program Management, Project Management, or Operations Management roles
• Experience designing and improving operational policies, processes, SOPs, and operating frameworks
• Demonstrated experience leading operational transformation or system enhancement initiatives in partnership with Product, Engineering, and Business teams
• 3+ years of people management experience leading teams of 15 or more employees

Nice to have

• Experience in Pricing, Marketplace Operations, Seller Operations, or Operations Excellence functions
• Experience designing or managing operational quality programs such as Mystery Shopper, Audit, Validation, or Quality Management initiatives
• Experience utilizing data analysis tools such as SQL or Tableau

Before you apply

• Application Review - Job Fit Interview - Focus Interview - Offer
• Job posting may be closed prior to the stated end date if all openings are filled
• Coupang may rescind an offer if a candidate submitted false information
• Hiring may be restricted if legal qualifications for hiring and work performance are not met

About the company

Coupang is a commerce company with a startup culture and the resources of a large global public company. The company aims to build the future of commerce by making shopping, eating, and living easier.