Senior Manager, Program Management (Retail Instock Analytics, Taiwan)

The role

You will drive strategic initiatives to improve product availability, inventory efficiency, and business performance across Coupang Taiwan. You will work with Retail, Supply Chain, Product, Operations, and Tech stakeholders to solve complex business challenges using data-driven decision making.

What you will do

• Lead cross-functional programs to improve inventory availability and operational performance.
• Drive business decisions through analytics, forecasting, and performance insights.
• Partner with Retail, Supply Chain, Operations, Product, and Engineering teams to solve complex business problems.
• Develop and monitor key business metrics, reporting frameworks, and operational mechanisms.
• Translate business challenges into actionable recommendations and execution plans.
• Influence stakeholders across multiple functions and organizational levels.
• Drive scalable process improvements and operational excellence initiatives.

Required qualifications

• 8+ years of experience in Program Management, Business Analytics, Business Intelligence, Retail Analytics, Supply Chain Analytics, Consulting, Strategy, or related fields.
• Strong analytical and problem-solving skills with the ability to convert data into business insights.
• Advanced SQL skills and experience working with large datasets.
• Experience leading cross-functional initiatives and influencing stakeholders.
• Excellent communication and stakeholder management capabilities.

Nice to have

• Experience in Retail, E-commerce, Marketplace, Supply Chain, or Logistics environments.
• Experience in forecasting, inventory management, optimization, or operational analytics.
• Experience with Tableau, Power BI, Looker, or similar BI tools.
• Python or advanced analytics experience

Before you apply

• Application Review - Job Fit Interview - Focus Interview – Offer
• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

About the company

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Their services in Taiwan include Rocket Delivery and Rocket Overseas.