Senior Principal, Program Management (IT Planning & Governance)

The role

The Principal, IT Governance & PMO drives IT governance, portfolio management, and Rhythm of Business mechanisms across the technology organization. This person ensures technology initiatives align with business objectives and enterprise standards through operational oversight and strategic planning.

What you will do

• Develop, implement, and maintain IT governance frameworks, policies, standards, and operating mechanisms
• Ensure alignment of technology initiatives with enterprise objectives and organizational standards
• Monitor governance, security, risk, and compliance metrics
• Drive continuous improvement of governance processes and operational effectiveness
• Own and coordinate planning and review cadences including AOP, QBRs, MBRs, and executive operating reviews
• Facilitate leadership forums, decision tracking, action management, and follow-up governance activities
• Establish reporting mechanisms, scorecards, and KPIs
• Develop and govern program management processes, tools, templates, policies, and performance metrics
• Provide oversight across strategic programs and initiatives
• Manage risk, issue, change, and compliance governance processes

Required qualifications

• Bachelor's degree in Business Administration, or related field
• 7+ years of experience in Program Management, Portfolio Management, or Operations
• Experience establishing and operating governance frameworks, executive reporting, and operational review mechanisms
• Strong understanding of risk management, compliance, process improvement, and organizational governance
• Experience with performance metrics, KPI development, data analysis, benchmarking, and business process optimization
• Excellent presentation, written, and verbal communication skills
• Strong planning, organizational, and stakeholder management capabilities
• Proven ability to manage multiple priorities in a fast-paced, matrixed environment

Nice to have

• 5+ years of experience leading IT Governance, PMO, Portfolio Management, or Technology Operations functions
• Experience managing enterprise Rhythm of Business (RoB) processes, including AOP, MBRs, QBRs, and executive reviews
• Knowledge across multiple technology domains, including infrastructure, cloud, cybersecurity, enterprise applications, and IT operations
• Experience working within ITIL-based service management environments
• Experience supporting business transformation, change management, and operational excellence initiatives
• Experience working within global, matrixed organizations and influencing senior stakeholders
• PMP, PRINCE2, ITIL, Agile, Lean, or equivalent professional certifications

Before you apply

• Application Review - Job Fit Interview - Focus Interview – Offer
• Job titles and responsibilities may be subject to change depending on the candidate's overall experience
• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met

About the company

Coupang is a leading and reliable force in South Korean commerce with a startup culture and the resources of a large global public company.