Manager, SME Merchant Success & Growth

The role

You will lead the strategic execution and operational scaling of existing SME merchant performance. You will maximize existing merchant Gross Merchandise Value and revenue growth by leading a team of growth specialists and account representatives.

What you will do

• Conduct performance diagnostics across the SME merchant portfolio
• Design, deploy, and scale promotional campaigns and bundling strategies
• Drive adoption of growth-enabling platform tools
• Standardize growth interventions into scalable playbooks and guides
• Collaborate with Product, Marketing, and Last-Mile Logistics teams
• Direct, mentor, and elevate execution for a team of growth specialists and field representatives
• Establish and monitor performance tracking frameworks

Required qualifications

• 5+ years of total professional experience in fast-paced operational or commercial environments
• 2+ years of experience directly managing, coaching, and developing operational, growth, or account management teams
• Native/Fluent Japanese
• Professional Business English
• Advanced proficiency in Excel/Google Sheets

Nice to have

• hands-on experience using SQL, Tableau, Salesforce, or equivalent analytics tools
• Deep understanding of restaurant store economics, menu architecture, promotion mechanics, and food delivery dynamics in Japan
• Strong record of designing scalable SOPs and translating data into actionable growth strategies for non-technical stakeholders

About the company

CP One Japan LLC is the Japanese subsidiary of Coupang, Inc., a US-based technology company. It operates the Rocket Now food delivery service in Japan.