Principal, Account Management (Marketplace)

The role

You will manage and grow strategic seller partnerships within Coupang Marketplace. You will work with key merchants to drive assortment expansion, improve product competitiveness, and optimize marketplace performance.

What you will do

• Partner with large sellers to increase selection and exposure on the platform.
• Drive customer reviews and long-term repeat purchase rates.
• Advise sellers on utilizing platform-driven exposure tools for high-traffic areas.
• Recommend optimized pricing levels using internal marketplace data.
• Monitor seller performance to ensure products meet essential benchmarks.
• Guide sellers on shipping standards and free shipping models.

Required qualifications

• Extensive experience in eCommerce account management.
• Proven track record of scaling high-volume seller accounts.
• Deep understanding of personalized discovery algorithms and internal marketplace logic.
• Ability to manage complex promotional lifecycles.
• Strong ability to evaluate business performance based on price competitiveness, fulfillment speed, and inventory health.
• Excellent interpersonal skills to provide clear guidance on platform policies.

About the company

Coupang is reimagining the shopping experience with the goal of wowing each customer. The company is one of the fastest-growing retail companies globally and is expanding in Taiwan.