Associate III, Customer Service Operation [L3] (Incubation 1)

The role

This person will handle all consultation-related tasks at the Coupang headquarters customer center. They will resolve customer inquiries, manage issue escalations, and collaborate with internal departments to improve customer experience.

What you will do

• Perform all consultation-related tasks at the Coupang headquarters customer center
• Resolve customer inquiries and escalate issues
• Collaborate with internal departments to improve customer experience

Required qualifications

• Mindset and qualities suitable for customer service
• Ability to commute to Coupang headquarters (Jamsil)
• Possession of an independent remote work space
• Basic MS Office skills
• Smooth communication skills

Nice to have

• Experience in CS or customer consultation roles
• Experience in identifying root causes and leading resolution and improvement with responsibility
• Ability to adapt quickly to changing environments and use time efficiently to perform tasks stably
• Ability to empathize deeply with customers and perform positive communication by stabilizing emotions
• Ability to recognize mistakes and feedback immediately and improve quickly with an open attitude
• Ability to conduct business conversation in a foreign language to assist foreign customers

Benefits

• Holiday pay provided when working on public holidays

Before you apply

• This posting is exclusively for internal employees
• Must complete the attached Internal Transfer Request Form
• Must submit via Coupang email address

About the company

Coupang exists to realize customer impression. It is one of the fastest-growing e-commerce companies and a global large-scale listed company based on startup culture.