Principal, Program Management (Logistics Operation Center)

The role

Lead end-to-end logistics programs across first-, middle-, and last-mile. Define scope and OKRs to drive execution and improve operational performance.

What you will do

• Lead end-to-end logistics programs across first-, middle-, and last-mile
• Define scope, OKRs, and drive execution
• Manage KR to TW report transition and build unified end-to-end visibility
• Improve PDD and operational performance by removing defects and bottlenecks
• Build dashboards and turn insights into actions, owners, and SOP changes
• Partner with Product, Engineering, Finance, and hubs to solve problems
• Run simulations for network, volume, and cut-off changes
• Identify risks, execute mitigation, and manage communication and change adoption
• Communicate clearly to all levels with concise narratives

Required qualifications

• 6+ years in program/project management or analytics-driven operations in logistics, e-commerce, or supply chain
• Strong SQL and data validation
• Proficient with Tableau/Power BI
• Strong structured thinking and root-cause ability
• Executive-level writing/speaking
• Bachelor’s/Master’s in Statistics, Industrial Engineering, Operations Research, Supply Chain, or related fields

Nice to have

• Big data tools and Python
• Understanding of first/middle/last mile, hubs, linehaul, routing, and PDD
• Hands-on Python/statistical tools
• Strong with Sheets, Excel, SQL, Tableau, Power BI
• Strong English
• Mandarin/Korean

Before you apply

• Application Review - Job Fit Interview - Focus (or Virtual Onsite) Interview – Offer
• This job posting may be closed prior to the stated end date for application if all openings are filled
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information

About the company

Coupang is reimagining the shopping experience with the goal of wowing each customer. Their services in Taiwan include Rocket Delivery and Rocket Oversea.