Director, Program Management [L7-I/II] - Catalog AI & Quality (Taiwan-based)

The role

This leader will reimagine catalog quality and operations using AI and LLM-powered solutions. The role involves designing scalable workflows to identify and resolve catalog quality issues across millions of product listings.

What you will do

• Lead strategic initiatives focused on catalog quality and catalog upgrades at scale
• Identify catalog defects, quality issues, and customer experience gaps through deep data analysis
• Define gold standards for product titles, attributes, images, and catalog content
• Design and implement LLM-powered workflows to detect and resolve catalog issues automatically
• Build and validate MVP solutions using AI tools and small cross-functional teams
• Establish evaluation frameworks for prompt engineering and LLM output quality
• Partner with Product, Engineering, Analytics, Business, and Operations teams to scale successful solutions
• Conduct experimentation and A/B testing to improve search relevance and conversion metrics
• Drive end-to-end ownership from problem identification through implementation and business impact measurement

Required qualifications

• 10+ years of experience in Program Management, Product Management, Product Operations, Data Products, or related areas
• Demonstrated experience applying LLMs and AI technologies to solve real-world business problems
• Hands-on experience designing workflows, automation solutions, or data pipelines
• Strong analytical skills with the ability to dive deep into data and identify root causes
• Ability to independently build MVPs and rapidly iterate solutions
• Strong stakeholder management and cross-functional leadership skills

Nice to have

• Experience in catalog management, catalog products, search, recommendation, marketplace, or e-commerce platforms
• Product Management experience in a large-scale technology company
• Experience with prompt engineering, LLM evaluation frameworks, and AI product development
• Background from Amazon, Uber, Airbnb, Agoda, or similar technology companies
• Experience working with large-scale datasets and consumer-facing products

Before you apply

• Complete the attached Internal Transfer Request Form and submit
• Apply with your Coupang e-mail address
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information

About the company

Coupang is reimagining the shopping experience with the goal of wowing each customer. Services in Taiwan include Rocket Delivery and Rocket Oversea.