Senior Manager, Program Management

The role

You will manage the end-to-end product onboarding process for the Jiku international products line of business in Taiwan. You will ensure catalog quality and manage SLAs and operational metrics.

What you will do

• Manage the end-to-end product onboarding process for the Jiku line of business in Taiwan.
• Ensure quality of catalog onboarding including images, content, titles, and translations.
• Manage SLAs and operational metrics.
• Work with Jiku business, product, catalog, and compliance stakeholders.
• Oversee AI-assisted translation quality and prevent escalations.
• Identify problems and fix them proactively.

Required qualifications

• People leadership and team management.
• Operational process management.
• Stakeholder management across cross-functional teams.
• Understanding of catalog onboarding (content, images, titles, translation workflows).
• Ability to manage and collaborate with technology/product teams.

Nice to have

• Experience with international product onboarding.
• Familiarity with compliance requirements for international/cross-border products.
• Experience managing AI-assisted workflows or translation quality.

Before you apply

• Recruitment process includes Application Review, Job Fit Interview, Focus Interview, and Offer.
• The job posting may be closed prior to the stated end date if all openings are filled.
• Coupang may rescind an offer if a candidate is found to have submitted false information.
• Recipients of veteran's benefits or the disabled may receive preferential treatment in accordance with applicable laws.

About the company

Coupang is reimagining the shopping experience to wow customers from the moment they open the app to delivery. Services in Taiwan include Rocket Delivery and Rocket Oversea.