[CFS] Senior Process Innovation Specialist [L5] (Automation Process Excellence(APE))

The role

The Automation Process Excellence (APE) team leads the introduction and optimization of automation technologies and processes across the FC network. This role involves collaborating with Operations to establish standards, improve process efficiency, and reduce costs.

What you will do

• Monitor and analyze AGV/ACR and FC operational performance metrics
• Identify improvement opportunities through Root Cause Analysis
• Optimize processes to improve productivity, capacity, throughput, labor efficiency, and operating costs
• Develop, execute, and standardize sustainable corrective actions and best practices
• Plan, build, and execute operational improvement projects for Fulfillment Center performance
• Define requirements and support data-driven decision making through collaboration with FC Operations
• Develop and operate KPIs, reporting tools, and data collection systems
• Perform cost-benefit analysis and performance evaluations to derive actionable improvements
• Lead operational capability strengthening through site visits, regular reviews, knowledge sharing, and new process training

Required qualifications

• Bachelor's degree or higher in Engineering, Computer Science, Business Administration, or a related field
• 5+ years of experience collaborating with relevant departments such as Operations or Engineering in a Fulfillment Center (FC) or logistics environment to solve technical issues and handle customer res
• Experience in logistics, manufacturing, production/process management, retail operations, business analysis, or related fields
• Fluent English communication skills

Nice to have

• PMP (Project Management Professional) or Lean Six Sigma certification
• Experience in automation equipment, logistics center, or operational innovation projects
• Experience in data analysis-based problem solving and process improvement

Before you apply

• This posting is exclusively for internal employees
• Complete the attached Internal Transfer Request Form and submit via Coupang email address
• Employment may be restricted if legal qualifications required for recruitment and job performance are not met

About the company

CFS (Coupang Fulfillment Services) is a subsidiary of Coupang that manages Coupang's logistics. It is responsible for operating logistics centers or FCs and leads innovation to grow as a global commerce company.