Director, Program Management (SMB Seller Growth & Success)

The role

This role drives growth and success for a portfolio of Rocket Growth sellers. You will use data-driven insights, seller engagement strategies, and cross-functional collaboration to improve seller performance, retention, and program adoption.

What you will do

• Own growth outcomes for Rocket Growth sellers by driving sales, assortment expansion, selection quality, and operational performance.
• Analyze seller performance, business trends, and funnel metrics to identify growth opportunities and mitigate risks.
• Drive seller adoption, retention, and engagement across Rocket Growth programs, tools, and capabilities.
• Design, execute, and optimize scalable growth initiatives, educational programs, and enablement campaigns.
• Develop reporting frameworks, dashboards, and experimentation methodologies to measure impact.
• Partner cross-functionally with Product, Marketing, Operations, Analytics, and Business Development teams.
• Represent the voice of emerging sellers while leveraging automation and scalable mechanisms.

Required qualifications

• 15–20 years of experience in seller management
• Proven track record of building brands and securing high-impact media visibility
• Strong storytelling, writing, and executive communication skills
• Experience working in fast-paced, high-growth environments

Nice to have

• Background in corporate communications is highly desirable
• E-commerce or marketplace & platform businesses is a plus
• Working experience in a multinational company with exposure to Asia

About the company

Coupang is a commerce company with a startup culture and the resources of a large global public company. They aim to disrupt the commerce industry by making shopping, eating, and living easier.