Principal, Process Innovation(Fulfillment Center)

The role

The Process Innovation team drives process improvement across the supply chain by analyzing processes and supporting implementation. This role focuses on improving process and cost through strategic initiatives across the fulfillment center network.

What you will do

• Own and drive strategic process innovation initiatives across the fulfillment center network.
• Lead network-level programs and process transformation initiatives.
• Define, implement, and continuously improve operational processes and governance mechanisms.
• Utilize data analytics and structured problem-solving to identify process gaps.
• Lead cross-functional projects involving Operations, Technology, Planning, Analytics, Finance, and Engineering.
• Drive the design, testing, and deployment of innovative process improvements and automation.
• Conduct deep dives on recurring operational challenges and performance variances.
• Develop business cases and influence senior stakeholders.
• Establish mechanisms to monitor key operational metrics and track program success.
• Mentor and guide process innovation team members.

Required qualifications

• Bachelor's degree in Engineering, Supply Chain, Logistics, Operations, Industrial Engineering, Industrial Design, Computer Science, Business Analytics, or related STEM field.
• 8+ years of experience working cross-functionally with both technical and non-technical teams.
• 8+ years of program management, project management, process improvement, or operational excellence experience.
• 8+ years of experience delivering large-scale cross-functional projects or programs with measurable business impact.
• Experience defining program requirements, establishing success metrics, and using data-driven methodologies.
• Demonstrated experience conducting complex data analysis and root cause investigations.
• Strong stakeholder management, communication, and influencing skills.
• Proven ability to manage multiple priorities in a fast-paced, highly ambiguous environment.

Nice to have

• 6+ years of experience driving continuous improvement, process optimization, Lean, Six Sigma, or operational excellence initiatives.
• Master's degree or MBA in Business, Operations Management, Supply Chain, Industrial Engineering, Data Analytics, Instructional Design, or a related field.
• Experience leading large-scale operational transformation, automation, or technology implementation programs.
• Experience working within fulfillment, logistics, supply chain, manufacturing, e-commerce, or equivalent operational environments.
• Strong analytical capabilities with experience using data visualization, reporting, and decision-support tools.
• Demonstrated ability to influence without authority and successfully lead diverse stakeholder groups.
• Experience mentoring and developing high-performing teams.
• Excellent written and verbal communication skills in Mandarin and English.

Before you apply

• Complete the attached Internal Transfer Request Form and submit.
• Apply with your Coupang e-mail address.
• Coupang may rescind an offer if a candidate is found to have submitted false information.
• Recipients of veteran's benefits or the disabled may receive preferential treatment in accordance with applicable laws.

About the company

Coupang is reimagining the shopping experience with the goal of wowing each customer. Their services in Taiwan include Rocket Delivery and Rocket Oversea.