Staff Product Design [L6-1] (Coupang Eats UX)

The role

A Staff Product Designer will lead customer experience in the quick commerce field. This role involves defining and improving core areas of the grocery and shopping experience through strategic thinking and design execution.

What you will do

• Lead end-to-end design of major customer experiences.
• Convert business goals, customer needs, and product insights into UX strategies and design solutions.
• Identify opportunity areas through user research, funnel analysis, experiments, and benchmarking.
• Refine solutions through user flows, wireframes, prototypes, and visual design.
• Make design decisions based on UX research, usability testing, A/B testing, product metrics, and benchmarks.
• Share progress and communicate design decision rationales to Product, Engineering, Business, and Research teams.
• Contribute to the development of scalable UX patterns and design systems for grocery and shopping experiences.
• Raise the team's design quality standards through high detail standards and deep critique.

Required qualifications

• 6+ years of UX design experience
• Excellent visual and interaction design capabilities
• Experience establishing strategy and logic for large and complex functions or projects in collaboration with product teams
• Experience in 0-to-1 or redesigning key elements of product or service design
• Understanding of user-centered design principles, UI patterns, visual design principles, usability testing, complex user journeys, and product and business metrics
• Experience using data and A/B testing for decision-making throughout the product design process and lifecycle
• Excellent presentation, communication, and stakeholder management skills
• Business level proficiency in both English and Korean
• Portfolio of actual launched products or designs demonstrating user journey and visual design capabilities

Nice to have

• Experience in fast-growing environments or fast-paced startup environments

Before you apply

• This posting is exclusively for internal employees.
• Complete the attached Internal Transfer Request Form and submit via Coupang email address.
• Hiring may close early upon completion of recruitment.
• Employment may be restricted if legal qualifications required for job performance are not met.

About the company

Coupang Eats is a service that delivers products from retail stores such as convenience stores, marts, and flower shops to customers. It is an app used by over ten million customers.